A More Efficient and Responsive Council
We are continually challenging ourselves to work in a more modern and efficient way. We have reduced the cost of operating the council and have done so while maintaining the services you need. We are using technology to improve our services.
We listen to the views of customers, residents and staff and take these into account as the shape of the council changes.
Perception of the Council Value for money
Perception that Council acts on the concerns of residents
Time taken to process Housing Benefit, Council Tax Benefit, new claims & change events - Days
Call wait times average - (seconds)
Number of web visitors - Quarterly
31 Mar 18