A more efficient and responsive Council

A More Efficient and Responsive Council

We are continually challenging ourselves to work in a more modern and efficient way. We have reduced the cost of operating the council and have done so while maintaining the services you need. We are using technology to improve our services.

We listen to the views of customers, residents and staff and take these into account as the shape of the council changes.
Perception of the Council Value for money
Green
30 Sep 16
58%
 
Green
Perception that Council acts on the concerns of residents
Monitoring
30 Sep 16
55%
 
Monitoring
Time taken to process Housing Benefit, Council Tax Benefit, new claims & change events - Days
Red
30 Jun 18
20.7
 
Red
Call wait times average - (seconds)
Red
30 Jun 18
291
 
Red
Number of web visitors - Quarterly
Monitoring
30 Jun 18
569,290
 
Monitoring