Number of customers supported within the community (currently by the village care schemes)

Our goal

This measure looks at the number of people the Good Neighbour/Village Care Schemes support. Customers can receive support from volunteers who act as a ‘good neighbour’, helping to provide a safety net for vulnerable adults in the local village/town they support. The schemes help to reduce feelings of isolation and exclusion.

There has been an increase of 5% in the total number of customers requesting support between January and March 2019, from 917 to 963. The increase is thought to have been the result of the unseasonably fine weather encouraging residents to request social transport or tackle outdoor jobs coupled with Christmas and New Year festive events raising the profile of the good neighbour schemes resulting in people feeling more confident contacting the volunteers after having met them at these events.


Bigger values are best