Time taken to process Housing Benefit, Council Tax Benefit, new claims & change events - Days

Our goal is

Speed of benefits processing performance showed a continual improvement from September 2016 when it reached a high of just over 32 days, falling to just over 10 days by March 2017.

The gradual improvement in the speed of processing performance is as a result of recruiting additional staff into the service and the introduction of intelligent online e-benefit forms. This has helped to speed up the process of assessing benefit claims. Performance during 2017/18 has seen a marked improvement to 16.7 days from 32.3 days for the same period in 2016/17.

Smaller values are best