Time taken to process Housing Benefit, new claims & change events - Days

Our goal

The overall benefits speed of processing during 2018/19 for new housing benefit claims and changes in circumstance  was  17.7 days against a target of 13.9 days. Performance in 2018/19 stayed fairly consistent throughout the year, with new claims being processed on average in around 30 days for the second year running.

Processing of changes in circumstances averaged 16.4 days which was slightly slower than in 2017/18 . Performance is expected to improve during 2019/20 following the recruitment of additional processing resource and the increased usage by claimants of intelligent on-line application forms.

The benefits speed of processing for July to September 2019 was 13.1 days against a target of 15.9 days. This was an improvement of 7 days in the overall time taken to process housing benefits compared to the same period in 2018/19.



Smaller values are best