Call wait times average - (seconds)

Our goal
Actual
Target
Goal

This measure looks at the average length of time customers have to wait before their telephone call is answered in the Customer Contact Centre.

Performance continues to remain good at an average of 64 seconds this quarter (January to March 2019). This is due to the developments of Interactive Voice Response (IVR) delivered earlier in the year.

 

 

Smaller values are best